Speedy Cables - a users experience

[Ferry Man]

I think the winner is Tim.
We had guesses of six years from Keith and 250 days from Tim.
Therefore Tim is nearest.
Tim, kindly PM me your address and I'll send you the fantastic prize.

[Ferry Man]

Now, after all this debacle I will concede that I’m very pleased with the results. The dials look superb. The only sadness for me is that the backs of the cases were re-painted too. I guess many gauges have rusty cases so a thorough refurbishment refreshes those parts too. But in doing that they covered the inked date stamps which was a shame. Probably only geeks like us would see value in keeping those marks but to me a little bit of the history got washed away there. I would say – knowing what I know now – you try and request they don’t overpaint the cases. I’m sure they’d be happy to do that.
So - on the whole – I’m pleased. The price is probably not unreasonable for the work done, it’s just that it took rather a long time. In fairness it didn’t matter to me, the project wasn’t delayed because of these parts but if you need your gauges restored quicker I’d advise chasing on a regular basis. Or consider another company.
Overall, how do you think they did? Great service? Or not?

[Ferry Man]

Before...




After.....

[Ferry Man]

[Ferry Man]

Nice work....

[Ferry Man]

Can't really fault how they look. They are restored to as new.

[Ferry Man]

A few of the gauges (like the one pictured above) had punched date stamps so obviously that dating evidence survived. Sadly the ink stamps were lost. It's not really an issue as nobody will ever see the reverse.

[Mitch]

The total cost was £474.00 (£395 + VAT). Did I pay too much? Or is that price about right?

I reckon that's about right BUT... under the circumstances they should have waived the TOTAL cost. By any standard that's a shameful level of service and based on your experience and that of plenty of other tales of woe, Speedy have truly earned their place in the Hall of Shame.

Mind you, the way you told the whole sorry story made me chuckle

Pleased that you have them back anyway.

[Mitch]

Can't really fault how they look. They are restored to as new.

Agreed. They do a good job but that doesn't excuse the extreme delay and crap service.

Glad you're happy with the result

[KS]

The least they could have done was given them back with a full tank of fuel – and the clock's wrong...

[mullerice]

Mind you, the way you told the whole sorry story made me chuckle

Agreed - definitely an entertaining post Paul!

Glad you've got them back in one piece and you are fairly pleased with the end result. Thank you for sharing your experience with us.

[Ferry Man]

By any standard that's a shameful level of service

It's a shame. I did send them off and fondly believed they'd be back promptly and I'd be refuting their bad reputation.
As it turned out I was writing a diary and had to keep adding to it for nearly a year.
I've been waiting a long time to recount the tale...

I would have been rather more understanding if they'd kept me informed along the way. However, nobody was anything but abrupt with me.
Just some friendly banter on the phone would have been nice. A cheery dialogue would have kept my frustration at bay.

I can't deny the end result is good. But a bit quicker would have been nice....

[Nige]

Sorry but customer service is equally as important as product or workmanship. It goes beyond a p*ss take really.

Thing is would you recommend them or use them again yourself?

[Ferry Man]

Thing is would you recommend them or use them again yourself?

Sadly, I doubt I'd use them again.

Previous to this episode I couldn't understand why some folks send their gauges for restoration to Germany or the place where Californians make movies but now I have to concede it might be wise to ship overseas.

[PhilipB]

If you need a gauge refurb a little more quickly than "Speedy" seem to be able to manage where would you go? Anyone got a recommendation?


Sent from my iPhone using Tapatalk